FAQ – MEMBERSHIP
What do I get with my membership?
The Membership includes access to the Museum for a whole year, early access to Vacation Camp sign-ups. Occasional discounts and benefits to other Activities, Workshops, and Events. And more Benefits to come!
How many people are included in my membership?
CLIMBER – Basic Membership of 1 includes 1 named person.
EXPLORER – Family of 2 Membership includes 2 named persons.
ADVENTURER – Family of 4 Membership includes 4 named persons.
Single Add one gets ADDED to an existing Family Package.
How long can I use my Membership?
Your membership is valid for 1 year starting from the day you received your confirmation e-mail. If you received your confirmation e-mail on November 25th, 2020, the last day you can use your membership is on November 24th, 2021.
How long does it take for my Membership to be confirmed?
It may take up to 10 business days between your initial registration and e-mail confirmation. We have to receive your registration, process it, send you an invoice, and wait for your payment before sending you a confirmation e-mail.
How do I identify myself as a Member when I visit?
Just give us your name, ID number, or e-mail address and we will use the information we have on file to grant you access to the Museum.
We’re a family of 5, which Membership Package should we get?
In this case, you can get a Family of 4 Membership and buy a Single Add one Membership for 1 person.
Can I buy a Membership for a family of 8 people or more?
Yes, this is possible but only by sending us an e-mail to firstname.lastname@example.org.
Do I have to buy a Membership for my baby that’s younger than 1 year old?
No. Just like our entrance fee, you don’t need a membership for babies younger than 1. When the child turns 1 you can buy a Single Add one Membership to add your baby to your existing membership.
Can I bring someone else that’s not on my Membership to the museum?
No. All membership packages are non-transferable and tied to the names on the registration.
Do I need to make a reservation when visiting the museum?
Yes. You still have to make a reservation before visiting the Museum.
May I bring guests?
You can always bring guests, but they will have to pay the regular entrance fee of ANG 9.00.
May I loan my Membership card to a family Member or friend?
No, this is not possible. The Memberships are non-transferable.
Can my children visit the museum with a family or caregiver not on the Membership?
No, this is not possible. The child has to be accompanied by an adult on the membership registration to enter.
May I use my Membership for Special Events?
No, the membership is only available for our regular entrance fees to the Museum. Periodically we will announce MEMBER discounts & benefits on our activities and events.
How is the renewal process?
We will send you an e-mail to remind you about renewing your membership. Your membership will not be automatically renewed.
Can I upgrade my current Membership to a different level?
Yes, this is possible. Just send us an e-mail to email@example.com and we will adjust your membership package for you. Changes are only possible when adding family members to an existing package, and are only valid for the remainder of the year of the Membership Package.
Scenario: You bought a Family of 2 Package on November 25th 2020. On December 30th. You bought an “add one” for ANG 50.00. Now you can visit the museum with a group of 3. This is only possible until November 24th 2020.
Can I give a Membership as a gift?
Yes. This is possible! Come by the museum to get your beautifully wrapped Membership Gift card. In the Gift card, you will find all the instructions necessary to complete the Membership Registration.
How long is the Membership Gift Card valid?
The Gift Card expires after 1 year so the recipient has one year to register for a membership. the Membership itself starts when the Gift Card Recipient receives her Membership Confirmation e-mail.
Can I upgrade my Membership Gift Card to a different level?
Yes, this is possible. Just send us an e-mail to firstname.lastname@example.org and we will adjust your membership package for you. Changes are only possible when adding family members to an existing package.
Any other QUESTION?
If you still have any questions, please send us an e-mail at email@example.com and we’ll happily answer them for you.